Help Center

Frequently Asked Questions

Everything you need to know about 8k8.ph — from signing up and making deposits to understanding our games and responsible gaming tools. We've got you covered, ka-8k8!

Your Questions, Answered

Whether you're a first-time player from Quezon City just figuring out how to register, or a seasoned 8k8.ph member in Cebu wondering about withdrawal timelines, this FAQ page is your go-to resource. We've compiled the most common questions our Filipino players ask — and answered them as clearly and honestly as we can.

8k8.ph is one of the Philippines' most trusted online gaming platforms, offering a wide range of games including slots, bingo, darts, European Roulette Pro, and live casino experiences. We're committed to making your journey on 8k8.ph as smooth as possible — and that starts with making sure you have all the information you need before you even place your first bet.

Can't find what you're looking for below? Reach out to our support team at support at 8k8ph.org and we'll get back to you as soon as possible.

Registration & Verification

Learn how to create your 8k8.ph account, complete KYC verification, and get started in minutes. Age verification (21+) is required for all players.

Deposits & Withdrawals

Find out which payment methods are accepted on 8k8.ph, how long transactions take, and what the minimum and maximum limits are for Filipino players.

Games & Gameplay

Understand how our games work — from slots and bingo to darts and European Roulette Pro. Get tips on RTP, game rules, and how to find your favourite titles.

Bonuses & Promotions

Get clarity on welcome bonuses, reload offers, wagering requirements, and how to claim and use promotional credits on the 8k8.ph platform.

Responsible Gaming

Learn about 8k8.ph's responsible gaming tools including deposit limits, session timers, cooling-off periods, and self-exclusion options for players who need a break.

Security & Privacy

Understand how 8k8.ph protects your personal data, secures your account with encryption and 2FA, and complies with the Philippine Data Privacy Act of 2012.

Registration & Account

Creating an 8k8.ph account is quick and straightforward. Visit the 8k8.ph platform and click the registration button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once submitted, you'll receive a verification email or SMS to confirm your account. After confirming, you can log in and start exploring the platform. Remember: you must be at least 21 years old to register and play on 8k8.ph, in accordance with Philippine gaming regulations.

KYC (Know Your Customer) verification is required before you can make withdrawals on 8k8.ph. You'll need to submit a valid government-issued photo ID — such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID — along with a recent proof of address (utility bill or bank statement dated within the last three months). Selfie verification may also be required. Our team typically reviews KYC submissions within 24–48 hours on business days.

No. Each player is permitted to hold only one (1) active account on 8k8.ph. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature or contact our support team for assistance.

The minimum age to register and play on 8k8.ph is 21 years old. This is a strict legal requirement under Philippine gaming law. Age verification is conducted during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any funds forfeited. If you believe a minor has registered on 8k8.ph, please contact us immediately at support at 8k8ph.org.

Deposits & Withdrawals

8k8.ph supports a range of payment methods popular with Filipino players, including GCash, PayMaya / Maya, debit cards, and bank transfers via major Philippine banks such as BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted, in compliance with current Philippine regulations.

Withdrawal processing times on 8k8.ph vary by method. GCash and Maya withdrawals are typically processed within 1–4 hours after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks generally take 1–3 business days. All withdrawals are subject to a security review, and KYC verification must be completed before your first withdrawal can be processed. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Yes. The minimum deposit on 8k8.ph is ₱100 for most payment methods, including GCash and Maya. The minimum withdrawal amount is ₱500. Maximum limits vary depending on your account verification level and the payment method used. Players who have completed full KYC verification are eligible for higher transaction limits. For specific limit details, please refer to the Cashier section of your 8k8.ph account.

8k8.ph does not charge fees on deposits. For withdrawals, 8k8.ph does not impose platform-side fees; however, your bank or e-wallet provider may apply their own transaction charges. We recommend checking with your payment provider for any applicable fees before initiating a withdrawal. All amounts are displayed in Philippine Peso (₱).

Games & Gameplay

8k8.ph offers a diverse library of games for Filipino players. Our current lineup includes Slots (hundreds of titles with varying themes and RTPs), Bingo (classic and speed variants), Darts (a unique skill-meets-chance game), European Roulette Pro (single-zero roulette with professional-grade features), and a growing selection of live casino and table games. New titles are added regularly, so check the 8k8.ph game lobby for the latest additions.

Yes! The 8k8.ph platform is fully optimised for mobile play. Whether you're using an Android or iOS device, you can access all games directly through your mobile browser — no app download required. The mobile interface is designed to be responsive and smooth, so you can enjoy slots, bingo, and live games on the go, whether you're commuting in Manila or relaxing in Davao.

All games on 8k8.ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or round. Our game providers are audited by independent testing laboratories to verify RTP (Return to Player) percentages and game integrity. The house edge is built into the game mathematics — 8k8.ph does not manipulate outcomes. You can view the RTP of individual slot titles in the game information panel before you play.

RTP stands for Return to Player — it's the percentage of total wagered money that a game is designed to pay back to players over a long period of time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for individual sessions. Higher RTP generally means better odds for the player. On 8k8.ph, most slots have RTPs ranging from 94% to 97%.

Bonuses & Promotions

8k8.ph offers a welcome bonus for newly registered players who make their first qualifying deposit. The specific bonus amount and structure may vary depending on current promotions — check the Promotions section of the 8k8.ph platform after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you must wager the bonus amount a specified number of times before it can be withdrawn as cash.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms on 8k8.ph before claiming any offer.

Most promotions on 8k8.ph are automatically credited to your account when you meet the qualifying conditions (such as making a minimum deposit). Some promotions may require you to opt in via the Promotions page or enter a promo code during deposit. Always check the specific terms of each promotion for eligibility requirements, minimum deposit amounts, game restrictions, and expiry dates. Bonuses that are not claimed within the stated validity period will expire automatically.

Responsible Gaming

8k8.ph provides a full suite of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, monthly), session time limits, loss limits, reality check reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible from your Account Settings under the Responsible Gaming section. We strongly encourage all players to set limits before they start playing. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your 8k8.ph account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred self-exclusion period (minimum 6 months, up to permanent). Your account will be suspended immediately upon confirmation, and all marketing communications will stop. You can also request self-exclusion by emailing our support team at support at 8k8ph.org. Self-exclusion cannot be reversed before the chosen period ends. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. The National Center for Mental Health (NCMH) crisis hotline is 1553 (available 24/7). In Touch Community Services can be reached at 02-8893-7603. Gamblers Anonymous Philippines holds regular meetings in Manila, Cebu, and Davao. All numbers are for informational purposes and are not clickable links. You are not alone — reaching out is the bravest thing you can do.

Security & Privacy

8k8.ph takes data security seriously. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS technology. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and do not sell or share your personal information with third parties without your consent, except as required by law or for payment processing purposes. For full details on how we handle your data, please review our Privacy Policy.

To keep your 8k8.ph account safe, use a strong, unique password that you don't use on other sites. Enable two-factor authentication (2FA) if available in your account settings. Never share your login credentials with anyone — 8k8.ph staff will never ask for your password. Always log out after playing, especially on shared devices. If you suspect unauthorised access to your account, change your password immediately and contact our support team at support at 8k8ph.org.

If you've forgotten your password, click the "Forgot Password" link on the 8k8.ph login page. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for a limited time, so use it promptly. If you no longer have access to your registered email address, contact our support team directly at support at 8k8ph.org with your account details and a valid ID for identity verification.
Still have questions?

Our support team is available around the clock to help Filipino players with any concerns not covered above.

Email us at: support at 8k8ph.org

Ready to Play at 8k8.ph?

Now that your questions are answered, it's time to experience 8k8.ph for yourself. Slots, bingo, roulette, darts — it's all waiting for you. Play smart, play safe, and have fun!

Explore 8k8.ph Casino Login to Your Account

21+ Only  ·  Responsible Gaming Tools Available  ·  Secure & Trusted Platform